Frequently Asked Questions

Product Questions

Yes. The order quantity for formula customization is 55 gallons. This can be bottled into multiple bottle sizes to fit your needs. Contact us for pricing.

Most products allow for customization, however a few of them are not able to be dyed or scented due to the chemicals used in them.

Yes, this is a common thing that we do for brands. If you want a specific formula created that is unique to your brand, we can certainly do that for you. If you already have the formula and you are needing us to make it for you, we can also accommodate that.

Yes, we can reverse engineer a product for your brand. If it’s a formula we haven’t worked with before, we may request a sample to analyze its composition, performance, and key ingredients. This allows us to accurately replicate or improve upon the formula while ensuring it meets your specific requirements.

Yes! You’re free to sell your products on Amazon, other marketplaces, or anywhere you choose. Our goal is to support you in growing your brand and ensuring your products succeed wherever you sell them.

Label Questions

Absolutely! If you prefer to use your own artwork instead of our templates, we can provide the exact label dimensions needed for the bottles in your order. This ensures a perfect fit and professional presentation for your brand.

No, our labels do not include barcodes. However, if you need barcodes added, you can provide them to us, and we’ll incorporate them into your label design template.

Once we receive your logo, we’ll print test labels and apply them to the actual filled bottle, allowing you to see exactly how your finished product will look. We don’t use generic AI or Photoshop mockups—every photo we send is of your real, finalized product.

Of course! We encourage our clients to customize product names and details to align with their brand identity. Let us know your preferences, and we’ll tailor the labels accordingly.

We can work with almost any file format. This will be discussed during the initial planning phase.

Ordering Questions

For most initial orders, the standard production time is approximately 4-6 weeks. The turnaround time varies based on several factors, such as label design, product formulation, and any customizations required. However, if no customizations are needed, we may be able to expedite the process for a faster turnaround. To ensure the most accurate timeline, we recommend discussing your specific needs with our team so we can provide a more precise estimate based on your order details.

To reorder a product, simply reach out to your sales representative or send us an email. This ensures a smooth and efficient process, as we already have your label design and formulation details on file if you have a custom formula. By placing your reorder directly with your rep, we can quickly confirm details, provide an accurate timeline, and get your order into production without delays. If any updates or modifications are needed, we’ll work with you to make adjustments before finalizing the order.

Yes! You can absolutely add new products to a reorder. Simply let us know which additional products you’d like to include, and we’ll ensure they are processed along with your existing order. If any new labels or customizations are needed, we’ll work with you to finalize the details before production begins.

Shipping Questions

The size of your order will determine how your order is shipped. Most case quantity orders are shipped via UPS. Bulk orders are shipped on a pallet via freight.

* If you would like us to use your shipping account, please let us know ahead of time so we can notate your account.

Yes, you can. If you prefer to pick up your order instead of having it shipped, just let us know in advance. We’ll coordinate a pickup time with you once your order is ready.